How RelayAnswers Works
Get professional 24/7 call answering for your contracting business in just 24 hours. Here's exactly how we help you capture every lead and handle every emergency.
Four Simple Steps to Better Call Handling
From setup to going live in 24 hours
Quick Setup & Onboarding
Share your business details, service areas, pricing, and call handling preferences. We create custom scripts and routing rules.
- Upload your current call scripts and procedures
- Set your on-call technician schedules and contact info
- Configure emergency vs. routine call criteria
- Integrate with your existing CRM (ServiceTitan, Housecall Pro, etc.)
Calls Forward to Our Live Agents
Your business number forwards to our 24/7 call center. Professional agents answer in 6 seconds using your company name.
- Agents answer with your business name and greeting
- Bilingual support (English/Spanish) available
- All agents trained on contracting industry needs
- Seamless caller experience - they never know it's not your office
Smart Call Screening & Routing
Our agents follow your custom scripts to qualify leads, handle scheduling, and route emergency calls to the right technician.
- Lead qualification using your criteria
- Appointment scheduling in your calendar system
- Emergency calls routed immediately to on-call techs
- Non-urgent calls handled per your instructions
Real-Time Notifications & Follow-Up
Get instant alerts for emergencies, detailed message summaries, and automatic CRM updates for every interaction.
- SMS/email alerts for emergency dispatches
- Detailed call summaries sent immediately
- Automatic lead entry into your CRM
- Follow-up scheduling and reminder systems
What Makes RelayAnswers Different
Built specifically for HVAC, plumbing, and electrical contractors
6-Second Answer Time
Professional agents answer quickly, every time
24/7/365 Coverage
Never miss calls, even on holidays and weekends
Emergency Prioritization
Urgent calls get immediate dispatch to on-call techs
CRM Integration
Automatic updates to ServiceTitan, Housecall Pro, and more
Custom Call Scripts
Agents follow your exact procedures and pricing
Bilingual Support
English and Spanish speaking agents available
Ready to Get Started?
Simple $150/month flat fee. Setup in 24 hours. 7-day free trial.
No setup fees • Cancel anytime • 30-day money-back guarantee