New: Faster on-call routing
Emergency Dispatch
Immediate triage and dispatch for urgent calls to minimize downtime.
6s average answer time
24/7/365 coverage
97% customer satisfaction
93% first-call dispatch rate
HIPAA-aware workflows
SLAs available
SOC 2 compliant
Service Excellence
Live agents
24/7 human support
On-call routing
Smart dispatch system
SOP adherence
Consistent processes
How it works
- We answer within seconds 24/7
- We triage based on your SOPs
- We dispatch or schedule as configured
FAQs
Do you support on‑call rotation?
Yes. We route to the correct on‑call technician using your schedule.
How do you define an emergency?
We use your SOPs and thresholds to escalate immediately when needed.
Can you notify via SMS/email/app?
Yes, we follow your preferred communication channels.