New: Faster on-call routing
After‑Hours Answering Service
24/7 coverage that routes urgent issues to on‑call technicians.
6s average answer time
24/7/365 coverage
97% customer satisfaction
93% first-call dispatch rate
HIPAA-aware workflows
SLAs available
SOC 2 compliant
Service Excellence
Live agents
24/7 human support
On-call routing
Smart dispatch system
SOP adherence
Consistent processes
How it works
- We answer within seconds 24/7
- We triage based on your SOPs
- We dispatch or schedule as configured
FAQs
Can you follow our emergency thresholds?
Yes, we codify your SOPs and escalation rules.
Do you cover weekends and holidays?
Yes, we are 24/7/365 with rapid answer times.
Can you route to different on‑call techs by date?
Yes, we follow your rotation and schedules.